Welcome to Creative Costuming Sale Store! We’re here to help you transform into your favorite characters with ease. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see your question answered, feel free to contact our customer service team—we’re always happy to assist!

Product Questions

What types of costumes and accessories do you offer?
We specialize in a wide range of transformative costumes and accessories, including:
  • Costumes: Medieval knights, biblical figures, children’s costumes, superheroes, and more from our “ELVIS!” and “Gothic & Horror” collections.
  • Accessories: Armor, weapons, wigs (biblical, medieval, Gothic), masks, gloves, headwear, and makeup.
  • Unique Items: Mascots and cerebral costumes for creative expression.
Our products are designed for cosplay enthusiasts, theater groups, and anyone looking to bring their imagination to life!
How do I care for my costume after it arrives?
To ensure your costume looks its best, we recommend:
  • Gently steaming or hanging delicate items like armor or detailed replicas to remove shipping creases.
  • Storing wigs and masks in a cool, dry place to maintain their shape and quality.
  • Following any specific care instructions included with your order for long-lasting transformation magic!

Shipping & Delivery

How long does shipping take?
We strive to get your costumes to you quickly and reliably:
  • Order Processing: 1-2 business days at our New York facility.
  • Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after shipping. Perfect for urgent needs like medieval armor or Gothic wigs.
  • Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 days after shipping. Ideal for complete character transformations!
Note: We ship worldwide, but some remote areas in Asia and select locations may be excluded.
How can I track my order?
Once your order ships, we’ll email you a tracking number. You can use it to follow your costume’s journey in real-time—whether it’s biblical wigs or hero armor on the way!
What is your service area?
We proudly serve costume lovers globally from our New York headquarters. However, we cannot deliver to some remote areas in Asia and other select locations. Check our website for the most up-to-date service details.

Returns & Exchanges

What is your return policy?
Your satisfaction is our priority! We offer a 15-day return window from the date you receive your items. If your costume isn’t the perfect fit, contact us at [email protected] to initiate a return or exchange. Please note:
  • Items must be in original condition with tags attached.
  • Return shipping costs may apply unless the item is defective or incorrect.
Can I exchange an item for a different size or style?
Yes! We handle exchanges within the 15-day return period. Reach out to our customer service team, and we’ll guide you through the process to ensure you get the right costume for your transformation.

Payment & Account

What payment methods do you accept?
We support secure payments via:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Your payment information is encrypted for safety, so you can focus on your creative vision without worries.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account lets you track orders faster, save favorites, and enjoy exclusive updates on new collections like “Ahoy Me Hearties!” or “All Things Santa.”

Contact & Support

How can I contact customer service?
We’re here to help! Reach us at: Whether you have questions about delivery timelines or need advice on a pirate costume, we’ll respond promptly to make your experience magical.

Thank you for choosing Creative Costuming Sale Store—where imagination meets reality! 🎭

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