Ahoy, costume adventurers! Welcome to Creative Costuming Sale Store, your premier destination for all things transformative! Whether you’re seeking medieval armor, ELVIS! costumes, or biblical wigs, we’re here to make your character dreams come true. Our shipping and returns policies are designed with your costume journey in mind!

⏱️ Order Processing & Shipping

Order Processing Time

We work our magic behind the scenes to prepare your costumes for their grand debut! All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

We offer two shipping options to suit your costume needs:

🚀 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Perfect for when you need your costume transformation sooner!

🎁 Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Great for budget-conscious costume enthusiasts!

Please Note: We ship worldwide, excluding some Asian regions and remote areas. Delivery times may vary during peak seasons or due to customs processing.

🔄 Returns & Exchanges

While we strive for costume perfection, we understand that sometimes an item might not meet your royal expectations. Our return policy is as flexible as your imagination!

Return & Exchange Timeframe

You have 15 days from the delivery date to initiate returns or exchanges. Consider this your two-week intermission between costume acts!

Condition Requirements

To ensure your return or exchange goes smoothly, items must meet these royal standards:

  • Unworn, unwashed, and in original condition
  • All original tags and packaging intact
  • No alterations or modifications
  • Accompanied by original receipt or order confirmation

🚫 Non-Returnable Items

To maintain quality and safety standards, these items cannot be returned or exchanged:

  • 🎭 Makeup (hygiene reasons)
  • 🎭 Masks (hygiene and safety reasons)
  • 🎭 Gloves (intimate apparel category)
  • 🎭 All Wigs (Biblical Wigs, Gothic & Horror Wigs, Medieval Wigs – hygiene considerations)
  • 🎭 Custom or special order items from our Collections
  • 🎭 Sale or clearance items (clearly marked at purchase)

Please choose these items carefully!

📦 Return & Exchange Process

Follow these simple steps for your costume return quest:

Step 1: Contact Our Court

Email our customer service knights at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary information.

Step 2: Wait for Royal Authorization

Our team will respond within 2 business days with a Return Authorization Number and instructions.

Step 3: Package Your Items Securely

Place items in their original condition with all tags attached. Include a copy of your order confirmation.

Step 4: Ship to Our Kingdom

Send your return package to:

Creative Costuming Sale Store Returns
3097 Settlers Lane
New York, NY 10007 USA

Note: Return shipping costs are your responsibility unless we made an error.

Step 5: Processing Time

Once we receive your return, allow 3-5 business days for processing.

💰 Refund Information

Upon Return Approval

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 5-10 business days after we process your return
  • Deductions: Original shipping fees are non-refundable

For exchanges, we’ll cover standard shipping for your replacement item!

Exchange Requests

Prefer a different size or style? We’re happy to help! Exchanges depend on product availability. If your desired item is out of stock, we’ll process a refund instead.

⚔️ Damaged or Incorrect Items

Received a damaged item or something different from your order? Contact us immediately at [email protected]! We’ll provide a prepaid shipping label and expedite your replacement.

📝 Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Creative Costuming Sale Store Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Customer Name: [Your Full Name]

Item(s) for Return/Exchange:
Item Name: [Product Name]
Size: [Size, if applicable]
Color: [Color, if applicable]
Quantity: [Number of Items]

Reason for Return/Exchange:
[Please describe why you’re returning or exchanging the item]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name, Size, Color – if available]
[ ] Store credit

I confirm that the item(s) are in original condition with all tags attached and packaging intact.

Thank you for your assistance!

Sincerely,
[Your Name]
[Your Email Address]
[Your Phone Number]

🎭 Need Help on Your Costume Quest?

Our customer service knights are ready to assist you!

Email: [email protected]

Address: Creative Costuming Sale Store, 3097 Settlers Lane, New York, NY 10007

Response Time: We typically respond within 1-2 business days.

Note: This policy applies to orders shipped to the United States. International returns may have additional requirements – please contact us for specific instructions based on your location.

Thank you for choosing Creative Costuming Sale Store for your transformation needs!
We’re committed to ensuring your costume experience is as spectacular as the characters you become!

🎭 Let the transformation continue! 🎭